Terms and Conditions for AI Property Agent

Last Updated: March 19, 2024

Terms and Conditions

1. Introduction

Welcome to AI Property Agent ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our WhatsApp AI property service, website, and associated services (collectively, the "Service"). By using our Service, you agree to these Terms. Please read them carefully.

2. Service Description

AI Property Agent provides an AI-powered communication service that:
- Facilitates automated WhatsApp conversations between property agents and prospective clients
- Integrates with property listings
- Manages viewing arrangements (feature coming soon)
- Provides conversation management and analytics
- Offers customisable AI responses for property-related enquiries

3. User Eligibility and Registration

3.1. You must be at least 18 years old and capable of forming a legally binding contract to use our Service.
3.2. You must provide accurate, current, and complete information during the registration process.
3.3. You are responsible for maintaining the confidentiality of your account credentials.

4. WhatsApp Integration and Communication

4.1. Our Service utilises WhatsApp's platform to facilitate communications.
4.2. By using our Service, you acknowledge and agree that:
   - Communications will be conducted through AI-powered automated responses
   - Conversations may be monitored and analysed for service improvement
   - Human operators may intervene in conversations when necessary

5. Data Collection and Privacy

5.1. We collect and process personal data in accordance with our Privacy Policy.
5.2. Information collected includes but is not limited to:
   - Contact information
   - Communication history
   - Property preferences
   - Usage analytics
   - WhatsApp conversation data

6. Service Limitations and Modifications

6.1. We reserve the right to:
   - Modify or discontinue any aspect of the Service
   - Update the AI system and its responses
   - Adjust features and functionality
   - Implement new services or remove existing ones

7. Intellectual Property

7.1. All intellectual property rights in the Service, including but not limited to:
   - AI algorithms
   - Software
   - Analytics tools
   - Interface designs
remain our exclusive property.

8. User Conduct

Users must not:
8.1. Attempt to circumvent or manipulate the AI system
8.2. Use the Service for any unlawful purpose
8.3. Harass, abuse, or harm others through the Service
8.4. Interfere with the proper operation of the Service

9. Disclaimer of Warranties

9.1. The Service is provided "as is" and "as available"
9.2. We do not guarantee:
   - Continuous, uninterrupted service
   - Complete accuracy of AI responses
   - Availability of all features at all times

10. Limitation of Liability

10.1. To the maximum extent permitted by law, we shall not be liable for:
   - Any indirect, incidental, special, consequential, or punitive damages
   - Losses arising from the use or inability to use the Service
   - Any actions or decisions made based on AI-provided information

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Modifications to Terms

12.1. We may modify these Terms at any time
12.2. Users will be notified of significant changes via:
   - Email
   - Service notifications
   - Website updates

13. Termination

13.1. We reserve the right to terminate or suspend access to our Service:
   - For violations of these Terms
   - At our sole discretion
   - Without prior notice

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Contact Information

For questions about these Terms, please contact us at support@aipropertyagent.co.uk.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.