Privacy Policy for AI Property Agent

Last Updated: March 19, 2024

Privacy Policy for AI Property Agent

Thank you for choosing AI Property Agent ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our WhatsApp AI property service and associated website (collectively, the "Service").

1. Information We Collect

1.1 Personal Data
We collect and process the following personal information:

a) Essential Information:
- Full name
- Email address
- Phone number
- WhatsApp contact details
- Property preferences and requirements
- Viewing appointment details

b) Communication Data:
- WhatsApp conversation history with the AI 
- Property enquiries
- Viewing requests
- Message timestamps
- Communication preferences

c) Usage Information:
- Service interaction patterns
- Feature usage statistics
- Response times and engagement metrics

1.2 Non-Personal Data
We collect non-personal information including:
- Device information
- IP addresses
- Browser type
- Operating system
- Usage patterns and analytics
- Cookie data
- Geographic location (where permitted)

2. How We Use Your Information

2.1 Primary Purposes:
- Facilitating AI-powered property enquiries
- Managing property viewing requests
- Personalising property recommendations
- Improving AI response accuracy
- Enhancing service functionality
- Generating analytics and insights

2.2 Communication Purposes:
- Sending service updates
- Property notifications
- Viewing confirmations
- Important announcements
- Customer support

3. Data Storage and Security

3.1 We implement robust security measures to protect your data:
- Encryption of sensitive information
- Secure data storage systems
- Regular security audits
- Access controls and monitoring
- Compliance with data protection regulations

3.2 Data Retention:
- We retain your data only for as long as necessary
- You may request data deletion subject to legal requirements
- Inactive accounts may be archived or deleted after 12 months

4. Data Sharing and Third Parties

4.1 We may share your data with:
- WhatsApp (for message delivery)
- Analytics providers (in anonymised form)
- Cloud storage providers
- Customer service tools

4.2 We do not:
- Sell your personal data
- Share your data for marketing purposes
- Provide data to unauthorised third parties

5. Your Data Rights

You have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Opt-out of certain data processing
- Export your data
- Lodge complaints with supervisory authorities

6. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect or process data from minors.

7. Cookies and Tracking

We use cookies and similar technologies to:
- Improve service functionality
- Analyse usage patterns
- Enhance user experience
- Maintain service security
- Remember preferences

8. International Data Transfers

If we transfer your data outside the UK/EEA, we ensure:
- Adequate data protection measures
- Compliance with international regulations
- Appropriate safeguards and agreements

9. Changes to Privacy Policy

9.1 We may update this Privacy Policy to reflect:
- Service changes
- Legal requirements
- Operational needs

9.2 We will notify you of significant changes via:
- Email
- Service notifications
- Website updates

10. Contact Information

For privacy-related enquiries:
- Email: support@aipropertyagent.co.uk
- Website: aipropertyagent.co.uk

11. Legal Basis for Processing

We process your data based on:
- Contract performance
- Legal obligations
- Legitimate interests
- Your consent (where required)

12. Data Protection Rights

Under UK data protection law, you have rights including:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights related to automated decision making

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law.

By using our Service, you acknowledge that you have read and understood this Privacy Policy.